Sign-in problems
Restart account linking from the connected assistant, confirm your network connection, and sign in on the NutriConvo authorization page. Never enter NutriConvo credentials directly into a chat.
Connected-app support
Get help with NutriConvo AI connected tools
Contact Useful First about account linking, setup, food settings, account preferences, diary or weight operations, progress recommendations, nutrition-plan proposals, or account management. Do not send passwords or sensitive health information.
Email support-nutriconvo@usefulfirst.comConnection checklist
Setup and onboarding
A connected assistant can read setup state, collect the required answers, and present the prepared plan for explicit approval. Read setup state again if an answer changed elsewhere.
Permission denied
The read_daily_nutrition tool and food-settings reads require food.read; changing food settings requires food.write. preferences.read permits body-unit, language, nutrition context, and voice-cue reads; preferences.write permits only a complete ready, thinking, and ended voice-cue replacement. Preference tools require current policy acceptance but not onboarding or Tools or Full access. Setup, ordinary food, weight, plan, and account-navigation actions each require their corresponding permission. Reconnect only if you want to grant a missing permission.
Account cannot connect
The authorization page reports an ineligible account without changing account access. Contact support if you believe your existing access was not recognized.
Access or subscription management
read_account_access returns the current tier and status, relevant period, setup prerequisites, capability and managed-assistant availability, and whether an existing subscription can be managed. open_subscription_management opens the secure NutriConvo account section. After you authenticate and explicitly choose to manage the existing subscription, that page may open the applicable provider. Connected access tools never return pricing or checkout, start a purchase, change an access tier, or offer an upgrade.
Unexpected nutrition, diary, preference, setting, or weight result
Include the selected date, setting or preference name, entry or operation ID, and the value that looks wrong. If a voice-cue update reports a revision conflict, read preferences again before retrying the complete selection. For daily nutrition, identify the consumed or logging-streak value, or a target or remaining value when the selected date has an applicable plan. For weight progress, identify the applicable goal, checkpoint, or stability or recomposition anchor; progress percent appears only for goal and checkpoint modes. Do not include access tokens, passwords, or full chat transcripts.
Recommendation or plan changed
Read the current recommendation or proposal again. Decisions use the exact returned ID and version, and applying a plan change also requires a preview for the selected effective date. Never reuse an earlier approval for a newer version.
Receipt or progress view disappeared
Ask the assistant to read or render the authoritative result again. ChatGPT may preserve a validated bounded receipt or progress result as widget state to restore an older chat, but this creates no new NutriConvo backend record.
Disconnect access
Remove NutriConvo from the connected assistant's app or connector settings. Contact support if the connection remains active after removal.
Account deletion and privacy
Reauthenticate on NutriConvo's connected account page to download your data or delete the whole account. Account deletion and disconnecting one AI assistant are different actions. Contact support from the account email only if you cannot authenticate.
Deleting your NutriConvo AI account does not cancel a Stripe, App Store, or Google Play subscription. Subscriptions must be canceled separately through the billing provider used for the purchase.