Support
NutriConvo AI Support
Get help with sign-in, voice logging, subscriptions, account access, or privacy.
Contact support
Tell us what you were trying to do, what happened instead, and your iPhone model, iOS version, and app version. Do not include passwords or sensitive health information.
Email support-nutriconvo@usefulfirst.comQuick help
Sign-in problems
Confirm that your internet connection is working, then close and reopen the app before trying Apple or Google sign-in again.
Microphone and voice sessions
In iPhone Settings, open Privacy & Security, then Microphone, and make sure NutriConvo AI has access.
Restore App Store purchases
In the app, open Profile, choose Plan & billing, then select Restore purchases.
Delete your account
Choose Delete account when it appears during setup, or open Profile and choose Delete account after setup. Contact us if you cannot access the app or need privacy assistance. Account deletion and App Store subscription cancellation are separate.
Deleting your account
During setup, choose Delete account when it is shown. After setup, open Profile and choose Delete account. Access to NutriConvo AI ends immediately when the request is accepted. Your live product data becomes eligible for permanent deletion from the active service 30 days after the request. Deletion from the active service proceeds only after live voice-session data linked to your account has been verified as erased from the active service. This policy does not specify a backup-erasure timeframe.
To resume final cleanup after an interruption, the app temporarily saves your sign-in provider and internal account ID on your device, plus the deletion receipt when one is available. This checkpoint is cleared after cleanup finishes.
Deleting your account does not cancel an App Store subscription. Manage or cancel that subscription separately through your Apple Account. For more detail about deletion and retained records, read the Privacy Policy.
Subscriptions and billing
Bought through Apple
Manage or cancel your subscription through your Apple Account. Apple also handles App Store refund requests.
Bought on the web
Sign in to the web account page to view your account and web subscription status.
Open accountAccount and privacy
For data-access, correction, deletion, or other privacy requests, email support-nutriconvo@usefulfirst.com. You can also review the policies that apply to NutriConvo AI.