Support
NutriConvo AI Support
Get help with sign-in, voice logging, subscriptions, account access, or privacy.
Contact support
Tell us what you were trying to do, what happened instead, and your browser or device, operating-system version, and app version. Do not include passwords or sensitive health information.
Email support-nutriconvo@usefulfirst.comQuick help
Sign-in problems
In the web app, use current desktop Chrome and allow pop-ups for app.nutriconvo.com. On a native device, close and reopen the app before retrying. For email sign-in, verify your address first or use Forgot password. If Apple or Google reports an existing account, sign in with the existing method and link the new method from Account security.
Microphone and voice sessions
On the web, open app.nutriconvo.com over HTTPS in desktop Chrome and allow microphone access in the site controls. On iPhone or Android, enable Microphone in the app's system permissions.
Restore purchases
In the web app, open Profile, choose Plan & billing, then refresh status or open Stripe management. Native apps use Restore purchases for the App Store or Google Play account used for the original purchase.
Delete your account
Choose Delete account when it appears during setup, or open Profile and choose Delete account after setup. You can also use the Useful First account-maintenance page before or after onboarding. Contact us if you cannot authenticate or need privacy assistance. Account deletion and billing-provider subscription cancellation are separate.
Deleting your account
During setup, choose Delete account when it is shown. After setup, open Profile and choose Delete account. The Useful First account-maintenance page also provides deletion regardless of onboarding state. Access to NutriConvo AI ends immediately when the request is accepted. Your live product data becomes eligible for permanent deletion from the active service 30 days after the request. Deletion from the active service proceeds only after live voice-session data linked to your account has been verified as erased from the active service. This policy does not specify a backup-erasure timeframe.
To resume final cleanup after an interruption, the app or web account page temporarily saves your sign-in provider, Firebase sign-in UID, internal NutriConvo account ID, and a random deletion-operation identifier on your device, plus the deletion receipt when one is available. This checkpoint is cleared after cleanup finishes.
If you cannot authenticate in the app or on the account-maintenance page, request deletion by email from the address associated with your NutriConvo AI account.
Deleting your NutriConvo AI account does not cancel a Stripe, App Store, or Google Play subscription. Subscriptions must be canceled separately through the billing provider used for the purchase. For more detail about deletion and retained records, read the Privacy Policy.
Subscriptions and billing
Bought through Apple
Manage or cancel your subscription through your Apple Account. Apple also handles App Store refund requests.
Bought through Google Play
Manage or cancel your subscription through Google Play. Google also handles Google Play refund requests.
Bought on the web
Open NutriConvo AI and choose Profile, then Plan & billing, to view your account or open the Stripe customer portal.
Checking account...Account and privacy
Use the account-maintenance page for a data export, account deletion, or sign-in-method changes. Email support-nutriconvo@usefulfirst.comif you cannot authenticate or need another privacy request. You can also review the policies that apply to NutriConvo AI.